Refund & Cancellation Policy

Last updated: 2 November 2026

This policy covers Anatomy Zoom and the optional Anatomy Self-Test Pack.

Before digital content has been delivered or access made available, email notenovadigital@proton.me to request cancellation. We will check the order and delivery status.

After digital content has been successfully supplied as described, change-of-mind cancellation or refund is generally not offered, subject to applicable consumer rights.

Please contact us if:
• Payment was taken but the purchased content or access was not supplied.
• A supplied file is corrupted or unusable on the stated supported setup.
• The delivered content materially differs from the product description.
• You were charged twice for the same order.

We will review the issue and provide appropriate replacement access, a correction or a refund as applicable. A refund will not be refused merely because a download or access attempt occurred where the content is defective, deficient or materially different from the offer.

Send your order ID, checkout email, transaction reference and a short description of the issue to notenovadigital@proton.me. Do not send card details, passwords, OTPs, CVV or UPI PINs. Report issues promptly so we can investigate; this does not limit any statutory claim period.

Where a refund is due, it will be initiated through the payment platform to the original payment method where supported. Processing time depends on the platform and your bank; support will share available status information. Statutory consumer rights remain unaffected.